In this article we address the FAQ around re-sending login details.
We are often asked whether it is possible for us to resend login details. The short answer is no, as the emails containing login details are sent as automated, encrypted emails upon account creation.
There is however an easy workaround 😊.
The username is always the student or teacher's email address so that's nice and easy.
However, the password will need to be reset. There are two options for this:
1. Request a password reset from the site. Before doing this, you need to make sure that your email system is not blocking external emails from noreply@theeverlearner.com - if you are unsure, ask your school or college IT Technician to check for you.
2) If you are a Head of Department or school admin on the site, you can reset a user's password manually. See: How do I reset users' passwords?.
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