👩‍🎓 How do I reset users' passwords?

This article describes how to reset users' passwords. 

Who can do this?

  • Admin
  • HoD
  • Teacher

Problem : I need to reset a user's password. 
Solution : A manual reset of the user's password from the admin interface.

Steps

  1. You must be logged in and be an Admin, HoD or Teacher.
  2. Click 'Admin' > 'Users'
  3. Search for the user in the grey 'All Teachers' panel or the yellow 'All Students' panel.
  4. Click the three-dot symbol to the right of the user's name and select 'Edit'.
  5. Click 'Edit information'
  6. Type in a new password. Use the 'eye' symbol to view the password and ensure you have typed it correctly.
  7. Click 'Save edits'.
  8. Inform the user that their password has been changed.
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