FAQ: How do I bulk reset users' passwords?

This articles describes how to bulk reset users' passwords.

Only heads of department and school admins can perform this task.

Problem : I need to bulk reset users' passwords.
Solution : A manual reset of a group of users' passwords from the users or groups interface.

Steps

1. Log in with your head of department or school admin account.
2. Click 'Admin' > 'Users'.
3. Search for the user in the 'Students panel'.
4. Click the tick box labelled 'Change password' next to the users' names.
5. Once you have selected all the students whose passwords you wish to change, click the 'Change password' button.
6. Type in a new password and click 'Change password'.
7. Click 'OK' to confirm.
8. Inform the users that their passwords have been changed.
   
   

Steps

1. Log in with your head of department or school admin account.
2. Click 'Admin' > 'Groups'.
3. Click the pencil icon next to the group whose passwords you wish to change. 
4. Scroll down the the 'Students panel'.
5. Click the tick box labelled 'Change password' next to the users' names.
6. Once you have selected all the students whose passwords you wish to change, click the 'Change password' button.
7. Type in a new password and click 'Change password'.
8. Click 'OK' to confirm.
9. Inform the users that their passwords have been changed.